One of the simplest ways to get advice on bus and rail travel is to call the Metro System's toll free customer service number, 1-800-COMMUTE. But in an age of instant information, most callers have limited patience for being placed "on hold." Fortunately, the average wait time for customers seeking transit information from 99 fulltime and nine part-time Customer Information Agents has dropped by 30% in the last year alone, so MTA's customers are getting through to Metro Information agents faster than ever.
MTA will add an additional 88 peak-hour buses on heavily traveled bus lines throughout Los Angeles County to comply with a federal appeals court decision that calls for more bus service.
The deployment of over 400 new buses and introduction of Metro Rapid bus service in fiscal year 2001, and other factors, all contributed to the lowest rate of customer complaints received by MTA in one month.
Angelenos fed up with traffic will have a chance to speak up and engage MTA officials in a live, one-hour interactive television dialogue Sunday, Sept. 30 at 7 p.m. on a special edition of Time Warner’s Parallax Forum L.A. Traffic Jam – Is There A Way Out? sponsored by the MTA and Time Warner Cable.
Free public parking at Staples Center, Lot 5, is being offered to those who would like to take the Metro Blue Line from the Pico Station, a short walk from the sports/entertainment complex, to a lighting ceremony marking the grand opening of Watts Towers, Friday, September 28.
MTA Joins other Transit Operators Encouraging People to use Public Transit during “Try Transit Week”
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