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Metro Mobile App

  • Go Metro 3.0
  • Go Metro App FAQs

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Go Metro to work, shopping, schools or entertainment all over Los Angeles County with our official app. Whether you're a first time rider and would like to find out how to get started or if you travel frequently and need to plan your trip out on the town, use this app to find all of the convenient ways to get there when you Go Metro.

 

  • App utilizes internet connection for GPS location and realtime arrivals - mobile data rates may apply
  • Installing the app, and downloading maps, schedules, and large content is recommended over WiFi
  • Review the Go Metro app FAQs
  • Review Metro’s Privacy Policy before using the app

 

Features in Go Metro Los Angeles 3.0

  • Live Maps & Realtime Arrivals – View a live map of your route, vehicle location, and get realtime arrival. 
  • MyMetro – Previously visited trips, itineraries, routes, or stations/stops are automatically saved and can be favorited for easy access.
  • Contextual System Alerts – See alerts and notifications based on your previous trips, itineraries, route selection, or stations/stops.
  • Customer Assistance & Help – Call Customer Relations, TAP Help, and Metro Transit Security directly from the app. Locations of Metro Customer Centers and TAP resellers are integrated in the map.
  • Native Trip Planner – The trip planner is integrated into the app and will allow mixed mode transit: rail, bus, bike, park & ride, and walking.
  • New App Design – Updated user interface to be current with both iOS and Android systems, with context sensitive notifications and alerts.

Live & Static Maps

View a ‘Live Map’ of any Metro Bus or Rail line and the live location of the vehicles. The map will also show your current location in context to the route selected, and you can still download the static maps for off-line use.

Live and Static Maps

 

Nextrip Real-time Arrivals

Allow the app to access your device GPS location to get Nextrip real-time arrivals of your line and vehicle. You will also be able to download scheduled timetables for off-line use.

Nextrip Arrivals for Bus and Rail

 

MyMetro Favorites and Travel History

This feature uses your travel history (itineraries and trips) and saved favorites (lines, live maps, stops, and stations) to contextually display notifications, alerts, and messages. For example, if you have ridden the Metro Expo Line in the past, you will see system alerts for the Metro Expo Line. If you have never ridden the Metro Orange Line, you will not see system alerts for the Metro Orange Line. You may also edit your travel history and favorites list at any time.

MeMetro travel history and favorites

 

System Alerts

Alerts and notifications are displayed in context to your relevant lines and stations/stops -- this is controlled by your MyMetro information. In Settings, you can control how you want to see alerts on the Map screen and the Nextrip screen, you can also turn off alerts and notifications entirely.

System Alerts

 

Customer Assistance and Help

Contact information for Customer Relations, TAP, and Transit Security is now one-click away from the main screen for quick customer help. Locations of Metro Customer Centers and TAP resellers are integrated into the map.

Help and customer assistance

 

Native Trip Planner

The trip planner is integrated into the app and will allow mixed mode transit: rail, bus, bike, park & ride, and walking.

Native Trip Planner

 


GENERAL

What are the features of the Go Metro App?

Features in Go Metro Los Angeles 3.0:

  • Live Maps & Real Time Arrivals – View a live map of your route, vehicle location, and get real time arrival. 
  • My Metro – Previously visited trips, itineraries, routes, or stations/stops are automatically saved and can be “favorited” for easy access.
  • Contextual System Alerts – See alerts and notifications based on your previous trips, itineraries, route selection, or stations/stops.
  • Customer Assistance & Help – Call Customer Relations, TAP Help, and Metro Transit Security directly from the app. Locations of Metro Customer Centers and TAP resellers are integrated in the map.
  • Native Trip Planner – The trip planner is integrated into the app and will allow mixed mode transit.

Which transit agencies are included on the app?

Go Metro App combines information for agencies around the Los Angeles area. For a complete list, please visit the full trip planner at: http://socaltransport.org/tm_pub_start.php

How will it count against my data plan?

The app uses the Internet connection for arrivals, map downloads, and web-based contents. If you are using Go Metro on-the-go, and not using WiFi, your device will most likely use the data plan from your mobile carrier. Downloading maps and schedules and updating your app to the latest version are recommended over WiFi connection.

Is this app designed or available for tablets?

An iPad version of the app is available.

What if I want more information or if I want to provide feedback on the Go Metro app?

  • Please contact webmaster@metro.net for assistance, or –
  • In the Go Metro app, send us feedback by going to the Menu, then tapping on “Send feedback about this App”.

We appreciate your feedback.

Is real-time arrival information available on the app?

Yes, on the Home screen, select a Bus stop or a Rail station, then select the desired vehicle to see arrival times for the stop or station.

How do I find a schedule or a timetable for a specific Bus or Rail line?

We are currently working on adding the timetable feature. Please download a web formatted timetable at http://www.metro.net/riding/maps/.

TIPS & TROUBLESHOOTING

How do I install the app?

You can download the app directly from Apple App Store or Google Play store. Please view the app information page on our website: http://www.metro.net/mobile/metro-mobile-app/

I am having trouble installing the app to my Android/iOS device.

If an older version of the app already installed, uninstall the older version and remove all app data. Try restarting the device; then install the latest version of the app.

I am having trouble getting the app to work.

Please send a more specific description of the issue and device details (OS version and model) to webmaster@metro.net for assistance.

How do I find real-time arrival times for my bus/rail line?

On the Home screen, select a Bus stop or a Rail station, then select the desired vehicle to see arrival times for the stop or station.

Why is my stop/station is not displayed on the map?

There may be an issue with the data feed for the app. Please call Metro Transit Info line at 323.466.3876 or report the issue to webmaster@metro.net.

How do I use the Live Map?

The Live Map is a new feature on the app; we are currently working on making improvements. The Live Map of shows the approximate locations of vehicles on a route, which gives you a glance at where vehicles may be in relation to stops or stations. It does not currently show vehicle directions.

Why are arrival times not accurate or exact?

We use Nextbus data for tracking positions of bus and rail lines. There may be discrepancies of the actual arrival time due to technical factors and actual traffic conditions. Arrival times are approximate and are not an exact calculation of a vehicle’s arrival time.

Where is the Trip Planner?

You can start planning a trip from the Home screen by entering a desired destination in the search box, and/or from the stop details screen. The destination could be a street address (example: 1234 Smith St), street intersection (example: Wilshire and Vermont), location/landmark name (example: Wiltern Theater), or a stop/station number.

How do I save my searches or frequently used stops or stations?

The App automatically saves recent searches and accessed stops and stations, which can be found in My Metro screen. From My Metro, you can “favorite” any item to save and use them in the future. “Favorited” items may be found under the Favorites tab in the My Metro screen.

Also, you can favorite a specific stop/station and/or bus/rail line and/or Trip Results and/or Live Map and/or Route Map on its respective information screen by tapping on the (insert favorite icon) icon. You can find all of your “favorited” items in My Metro.

How do I set specific start or end times for my trip?

After you’ve searched the desired destination and selected “Trip to” or “Trip from”, the app will take you to the Trip Planner screen. From there, set specific start or end times by tapping on the start/end button, which displayed as “Leaving Now” by default. Once the button is tapped, you will see options to select Start or End, date, and time. After making time adjustments, tap on Save. The updated start or end time will now be displayed.

Why isn’t the Bus schedule accurate?

There may be discrepancies of the actual arrival time due to actual traffic conditions. To report the issue, please call Metro Transit Info line at 323.466.3876 or email webmaster@metro.net.

I turned my GPS location on; however, it does not accurately pin point my location. How do I increase its accuracy?

To increase the GPS locator’s accuracy, try turning on your phone’s WiFi. (Note that the GPS locator’s accuracy will depend on the speed of your cell phone service as well as the strength of your signal reception.)



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