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Metro Service Sector Coordination Survey

Thank you for participating in the Service Sector Coordination Survey. Your answers are very important and we appreciate you taking the time to help us improve our system.

The survey should only take a few minutes of your time to complete.

1. What Group do you represent? (Check only 1)

a. Vehicle Operations Staff
b. Transportation Staff
c. Maintenance Staff
d. Sector Staff
e. Service Performance Analysis & Service Planning & Development
f. Other

2. Which Service Sector or Department do you work in? (Check only 1)

a. Gateway Cities
b. San Fernando Valley
c. San Gabriel Valley
d. South Bay
e. Westside/Central
f. Not in Service Sector

How much coordination has been achieved?
(Please give a grade of A, B+, B, C+, C, D+, D, F or N/A for each answer.)

Safety
Coordination between sectors in the following categories:

Customer Complaints
Coordination to reduce customer complaints:

Field Supervision
Reports to your sector by Vehicle Operations teams from other sectors about your sector’s service within their region:

Sector Scheduling & Planning
Coordination between sector planning & scheduling teams is effective in the following categories:

Operations

Miscellaneous

24. Do you know who to go to for coordination issue? Yes No

25. Who should take lead responsibility for coordination? (Check only 1) Sectors Service Performance & Service Planning

How strongly do you agree or disagree?

Scale of 1-4: 1 for “Strongly Disagree,” 4 for “Strongly Agree,” and N means "Neutral"

Manpower Allocations
Manpower allocations among the sectors have been equitable in the following categories:

26. Bus Operators
27. Mechanics
28. TOS
29. Sector Staff
30. Service Attendants
31. Elec. Comm. Technician

Budget Process
The following in the Transit Operations budget preparation process works well:

32. Soliciting input from stakeholders
33. Feedback from Operators Mgmnt.
34. Cooperation among sectors
35. Allocating resources equitably

Maintenance
The transfer of buses to your sector from other sectors during the shake-up process has been effective in terms of:

36. Cleanliness
37. Mechanical condition

Metro’s Maintenance Support functions provide effective support to sectors in:

38. Bus Fleet Management
39. Non-Revenue Fleet Mgmt.
40. RRC Services

General Managers

41. The Sector General Managers as a team have been effective at resolving sector coordination problems.

Overall

42. Overall coordination and cooperation among the sectors has improved compared to last year.

43. What are the unresolved issues of sector coordination? (You can discuss one or more of the areas mentioned above or areas not previously covered in this survey.)

44. Other Comments:

45. Which Cost Center do you work in? (see chart below)

CC	CC Name	CC	CC Name	CC	CC Name
4310	ADMINISTRATION	0322	Non-Departmental Rail Operations	3140	TRANSIT OPS SERVICE PLANNING (TOSP)
6430	BUILDING SERVICES	0641	NON-DEPARTMENTAL-BUILDING SERVICES	3960	TRANSIT SYSTEMS ENGINEERING
3230	BUS OPERATIONS CONTROL	0311	NON-DEPARTMENTAL-BUS OPERATIONS	3201	TRANSPORTATION DIVISION 1
3250	CENTRAL INSTRUCTION-MAINTENANCE	4110	OPER PLANNING & SCHEDULING - ADM	3210	TRANSPORTATION DIVISION 10
2010	CHIEF EXECUTIVE OFFICE	9220	OPERATIONS AND SERVICE DELIVERY	3215	TRANSPORTATION DIVISION 15
3420	CONTRACT SERVICES	3240	OPERATIONS CENTRAL INSTRUCTION	3218	TRANSPORTATION DIVISION 18
3590	CONTRACT SERVICES	4140	OPERATIONS DATA ANALYSIS	3202	TRANSPORTATION DIVISION 2
6810	CORPORATE SAFETY	3030	OPERATIONS NEW TECHNOLOGY SUPPORT	3203	TRANSPORTATION DIVISION 3
3310	DEO, TECHNICAL SUPPORT	4130	OPERATIONS PLANNING	3205	TRANSPORTATION DIVISION 5
3431	DIVISION 4 - NON-REVENUE	3441	POWER PLANT	3206	TRANSPORTATION DIVISION 6
3343	FACILITIES ENGINEERING-OPERATIONS	3342	PROPERTY MAINTENANCE	3207	TRANSPORTATION DIVISION 7
3340	FACILITIES MAINTENANCE	3120	QUALITY ASSURANCE	3208	TRANSPORTATION DIVISION 8
3362	FACILITIES MAINTENANCE, SAN GABRIEL VALLEY	8110	QUALITY ASSURANCE/COMPLIANCE	3209	TRANSPORTATION DIVISION 9
3361	FACILITIES MAINTENANCE-GATEWAY CITIES	3640	QUALITY INTEGRATION	3020	UFS
3347	FACILITIES MAINTENANCE-WESTSIDE/CENTRAL	3442	REPAIR AND REFURBISH	3314	Vehicle Operations - Gateway Cities Service Sector
3341	FACILITIES SERVICES	5440	REVENUE COLLECTION	3315	VEHICLE OPERATIONS - METRO SOUTH BAY
3110	FLEET MGMT & SUPPORT SVCS	5430	REVENUE COLLECTION EQUIPMENT MAINTENANCE	3313	VEHICLE OPERATIONS - METRO WESTSIDE/CENTRAL
3352	FREEWAY SERVICE PATROL / MIR	5410	REVENUE COMPLIANCE	3312	Vehicle Operations - San Gabriel Valley
4340	GATEWAY CITIES AREA TEAM	3910	RGM, RAIL OPERATIONS	3320	VEHICLE TECHNOLOGY & SUPPORT
3790	MAINTENANCE ADMINISTRATION	3410	RRC ADMIN.
3601	MAINTENANCE DIVISION 1	3351	SAFE
3802	MAINTENANCE DIVISION 2	4120	SERVICE PLANNING
3503	MAINTENANCE DIVISION 3	3170	SERVICE PLANNING AND DEVELOPMENT
3805	MAINTENANCE DIVISION 5	3303	SERVICE SECTOR OFFICE - GATEWAY CITIES
3706	MAINTENANCE DIVISION 6	3301	SERVICE SECTOR OFFICE - SFV
3707	MAINTENANCE DIVISION 7	3302	SERVICE SECTOR OFFICE - SGV
3508	MAINTENANCE DIVISION 8	3304	SERVICE SECTOR OFFICE - SOUTH BAY
3609	MAINTENANCE DIVISION 9	3305	SERVICE SECTOR OFFICE - WEST SIDE/CENTRAL
3710	MAINTENANCE DIVISION 10	3363	SFV DIVISION 15 - FACILITIES MAINTENANCE
3612	MAINTENANCE DIVISION 12	3311	SFV TRANSPORTATION SERVICE SECTOR
3515	MAINTENANCE DIVISION 15	3348	SOUTH BAY-FACILITIES MAINTENANCE
3818	MAINTENANCE DIVISION 18	3443	SUPPORT SHOPS
3160	MANPOWER, SYSTEMS & SUPPORT	3199	TRANSIT OPERATIONS SUPPORT SERVICES

	A	B+	B	C+	C	D+	D	F	N/A
14. Scheduling bus connections
15. Responding to schedule concerns from other sectors
16. Coordination of bus routes and layovers
17. Responding to operator concerns
18. Compliance with labor agreement provisions
19. Coordinating service changes in other sectors
20. Between SPA (at HQ) and sectors

	A	B+	B	C+	C	D+	D	F	N/A
3. Accident Reduction Program
4. Industrial Injury Reduction Program
5. Transitional Duty Program
6. Between Corporate Safety and Sectors

	A	B+	B	C+	C	D+	D	F	N/A
7. Between Sectors
8. Between Customer Relations and Sectors
9. Between Marketing and Sectors

	A	B+	B	C+	C	D+	D	F	N/A
10. Investigating accidents
11. Investigating complaints
12. Reducing customer complaints
13. Monitoring on-time performance

	A	B+	B	C+	C	D+	D	F	N/A
21. Coordination: sectors and Operations Planning
22. Coordination for facility maintenance

	A	B+	B	C+	C	D+	D	F	N/A
23. Coordination to facilitate effective marketing