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Metro Service Sector Coordination Survey

Thank you for participating in the Service Sector Coordination Survey. Your answers are very important and we appreciate you taking the time to help us improve our system. 

The survey should only take a few minutes of your time to complete.

1.  What Group do you represent? (Check only 1)

a. Vehicle Operations Staff
b. Transportation Staff
c. Maintenance Staff
d. Sector Staff
e. Service Performance Analysis & Service Planning & Development 

f. Other 

2.  Which Service Sector or Department do you work in? (Check only 1)

a. Gateway Cities
b. San Fernando Valley     
c. San Gabriel Valley
d. South Bay
e. Westside/Central     
f. Not in Service Sector 

How much coordination has been achieved?
(Please give a grade of A, B+, B, C+, C, D+, D, F or N/A for each answer.)

Safety
Coordination between sectors in the following categories:

  A B+ B C+ C D+ D F N/A
3. Accident Reduction Program 
4. Industrial Injury Reduction Program  
5. Transitional Duty Program
6. Between Corporate Safety and Sectors

Customer Complaints
Coordination to reduce customer complaints:

  A B+ B C+ C D+ D F N/A
7. Between Sectors  
8. Between Customer Relations and Sectors
9. Between Marketing and Sectors

Field Supervision                                                             
Reports to your sector by Vehicle Operations teams from other sectors about your sector’s service within their region:

  A B+ B C+ C D+ D F N/A
10. Investigating accidents
11. Investigating complaints
12. Reducing customer complaints
13. Monitoring on-time performance

Sector Scheduling & Planning
Coordination between sector planning & scheduling teams is effective in the following categories:

  A B+ B C+ C D+ D F N/A
14. Scheduling bus connections
15. Responding to schedule concerns from other sectors
16. Coordination of bus routes and layovers
17. Responding to operator concerns
18. Compliance with labor agreement provisions
19. Coordinating service changes in other sectors 
20. Between SPA (at HQ) and sectors

Operations

  A B+ B C+ C D+ D F N/A
21. Coordination: sectors and Operations Planning
22. Coordination for facility maintenance    

Miscellaneous

  A B+ B C+ C D+ D F N/A
23. Coordination to facilitate effective marketing

24. Do you know who to go to for coordination issue? Yes  No

25. Who should take lead responsibility for coordination? (Check only 1) Sectors  Service Performance & Service Planning  

How strongly do you agree or disagree?

Scale of 1-4: 1 for “Strongly Disagree,” 4 for “Strongly Agree,” and N means "Neutral"

Manpower Allocations 
Manpower allocations among the sectors have been equitable in the following categories:

26.  Bus Operators 

27.  Mechanics

28.  TOS

29.  Sector Staff

30.  Service Attendants

31.  Elec. Comm. Technician

Budget Process
The following in the Transit Operations budget preparation process works well:

32.  Soliciting input from stakeholders

33.  Feedback from Operators Mgmnt.

34.  Cooperation among sectors

35.  Allocating resources equitably

Maintenance
The transfer of buses to your sector from other sectors during the shake-up process has been effective in terms of:

36.  Cleanliness

37.  Mechanical condition

Metro’s Maintenance Support functions provide effective support to sectors in:

38.  Bus Fleet Management

39.  Non-Revenue Fleet Mgmt.

40.  RRC Services

General Managers

41.  The Sector General Managers as a team have been effective at resolving sector coordination problems.

Overall   

42.  Overall coordination and cooperation among the sectors has improved compared to last year.

43. What are the unresolved issues of sector coordination?  (You can discuss one or more of the areas mentioned above or areas not previously covered in this survey.)

44. Other Comments:     

45. Which Cost Center do you work in? (see chart below)

CC

CC Name

CC CC Name CC CC Name

4310

ADMINISTRATION

0322 Non-Departmental Rail Operations 3140 TRANSIT OPS SERVICE PLANNING (TOSP)

6430

BUILDING SERVICES

0641 NON-DEPARTMENTAL-BUILDING SERVICES 3960 TRANSIT SYSTEMS ENGINEERING

3230

BUS OPERATIONS CONTROL

0311 NON-DEPARTMENTAL-BUS OPERATIONS 3201 TRANSPORTATION DIVISION 1

3250

CENTRAL INSTRUCTION-MAINTENANCE

4110 OPER PLANNING & SCHEDULING - ADM 3210 TRANSPORTATION DIVISION 10

2010

CHIEF EXECUTIVE OFFICE

9220 OPERATIONS AND SERVICE DELIVERY 3215 TRANSPORTATION DIVISION 15

3420

CONTRACT SERVICES

3240 OPERATIONS CENTRAL INSTRUCTION 3218 TRANSPORTATION DIVISION 18

3590

CONTRACT SERVICES

4140 OPERATIONS DATA ANALYSIS 3202 TRANSPORTATION DIVISION 2

6810

CORPORATE SAFETY

3030 OPERATIONS NEW TECHNOLOGY SUPPORT 3203 TRANSPORTATION DIVISION 3

3310

DEO, TECHNICAL SUPPORT

4130 OPERATIONS PLANNING 3205 TRANSPORTATION DIVISION 5

3431

DIVISION 4 - NON-REVENUE

3441 POWER PLANT 3206 TRANSPORTATION DIVISION 6

3343

FACILITIES ENGINEERING-OPERATIONS

3342 PROPERTY MAINTENANCE 3207 TRANSPORTATION DIVISION 7

3340

FACILITIES MAINTENANCE

3120 QUALITY ASSURANCE 3208 TRANSPORTATION DIVISION 8

3362

FACILITIES MAINTENANCE, SAN GABRIEL VALLEY

8110 QUALITY ASSURANCE/COMPLIANCE 3209 TRANSPORTATION DIVISION 9

3361

FACILITIES MAINTENANCE-GATEWAY CITIES

3640 QUALITY INTEGRATION 3020 UFS

3347

FACILITIES MAINTENANCE-WESTSIDE/CENTRAL

3442 REPAIR AND REFURBISH 3314 Vehicle Operations - Gateway Cities Service Sector

3341

FACILITIES SERVICES

5440 REVENUE COLLECTION 3315 VEHICLE OPERATIONS - METRO SOUTH BAY

3110

FLEET MGMT & SUPPORT SVCS

5430 REVENUE COLLECTION EQUIPMENT MAINTENANCE 3313 VEHICLE OPERATIONS - METRO WESTSIDE/CENTRAL

3352

FREEWAY SERVICE PATROL / MIR

5410
REVENUE COMPLIANCE 3312 Vehicle Operations - San Gabriel Valley

4340

GATEWAY CITIES AREA TEAM

3910 RGM, RAIL OPERATIONS 3320 VEHICLE TECHNOLOGY & SUPPORT

3790

MAINTENANCE ADMINISTRATION

3410 RRC ADMIN.    

3601

MAINTENANCE DIVISION  1

3351 SAFE    

3802

MAINTENANCE DIVISION  2

4120 SERVICE PLANNING    

3503

MAINTENANCE DIVISION  3

3170 SERVICE PLANNING AND DEVELOPMENT    

3805

MAINTENANCE DIVISION  5

3303 SERVICE SECTOR OFFICE - GATEWAY CITIES    

3706

MAINTENANCE DIVISION  6

3301 SERVICE SECTOR OFFICE - SFV    

3707

MAINTENANCE DIVISION  7

3302 SERVICE SECTOR OFFICE - SGV    

3508

MAINTENANCE DIVISION  8

3304 SERVICE SECTOR OFFICE - SOUTH BAY    

3609

MAINTENANCE DIVISION  9

3305 SERVICE SECTOR OFFICE - WEST SIDE/CENTRAL    

3710

MAINTENANCE DIVISION 10

3363 SFV DIVISION 15 - FACILITIES MAINTENANCE    

3612

MAINTENANCE DIVISION 12

3311 SFV TRANSPORTATION SERVICE SECTOR    

3515

MAINTENANCE DIVISION 15

3348 SOUTH BAY-FACILITIES MAINTENANCE    

3818

MAINTENANCE DIVISION 18

3443 SUPPORT SHOPS    

3160

MANPOWER, SYSTEMS & SUPPORT

3199 TRANSIT OPERATIONS SUPPORT SERVICES    

 

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