Public Outreach

Prior to the public hearing, a number of public outreach efforts are made so that the Greatest number of patrons may respond to the changes at either a public hearing, or by submitting written comments via email, mail, or fax. The public out reach efforts
include:

• Distribution of 5,000 information brochures on Metro buses and at information centers, which include line number, line name and route changes. Five public hearings are held at a regularly scheduled service
  council meeting.
• Placement of information cards in holders located behind the bus operator.
• Public outreach at key transportation centers, bus stops, bus and rail stations, and on-board vehicles occurs up to one month before the public hearing is held. This effort reaches patrons who may not have time to attend a public hearing, and informs them of other communication methods available for filing public comment.

Public participation in the public hearing process is an important step in assisting staff and the Service Councils in developing and approving final service changes.