Service Changes & Process
Service Changes & Process
Metro is building a world-class regional transportation service that is safe, reliable, convenient, user-friendly, and focused on long-term sustainability.
Every six months, typically in June and December, Metro Operations undergoes a service change program. We adjust existing services to accommodate patron ridership demands and to help ensure better connections between Metro Bus, Metro Rail and other transit services throughout the region, including Metrolink, based on funding fluctuations. We also update Metro’s trip planning info online via Metro Trip Planner, Google Transit and Bing Maps.
Each service change program at Metro is developed and evaluated by the Service Planning, Scheduling & Development staff, based on service improvement concepts recommended by the Blue Ribbon Committee and public input from customers, employees, service design studies, requests from other local operators, and performance monitoring results.
The evaluation process includes a formal public review of the proposals, a technical evaluation of ridership and resource impacts based on established service guidelines and standards, environmental considerations, and coordination with key stakeholders in the regional bus system.
Federal guidelines and Metro policy require that a public hearing be held when major service changes to the bus and rail system are considered, based on specific measures. Before each proposed service program is approved, the public is notified of the upcoming changes. Metro conducts public hearings, public outreach, ride-a-longs on impacted lines, and rider surveys for public comments. We also make the proposed service change information easily available onboard Metro buses and trains and on metro.net.
Once a program is reviewed and approved by the Service Councils and/or Board of Directors, the proposed service changes go into effect, and new public timetables and bus operator work assignments are developed.
Service Change Timeline
|
Key Activities
|
Required Lead Time
(Months Prior to Implementation)
|
|
Initiate Planning Process
|
12
|
|
Develop Preliminary Recommendations
|
7-8
|
|
Public Review and Input
|
4-7
|
|
Impact Analysis for Proposed Changes
|
4-7
|
|
Finalize Program
|
4-5
|
|
Program Approval
|
4-4
|
|
Develop New Service Schedules
|
3-5
|
|
Print Public Time Tables and Operator Assignments
|
1-2
|
Back to Top
II. Additional Information
Back to Top
Last Revised
Thursday February 24, 2011
Last Revised
Thursday February 24, 2011
