Designing a regional transit network takes into account both the needs of our passengers and operators, as well as the practical ability to manage, operate, and sustain the service – all within the constraints of a fixed operating budget.
To maximize the benefits of our transit services and to ensure that service delivery is efficient and cost effective, we established policy guidance and service standards that are designed to target levels of productivity, efficiency, and quality.
Metro established a Blue Ribbon Committee to identify and prioritize the needs of the customer and operator. Based on recommendations from the BRC, critical factors to consider in network design should be reliability, network simplicity, speed, and safety, followed by vehicle cleanliness and timely, relevant, accurate customer information.
I. Key Principles – Four key principles to building an efficient and effective transit network.
II. Markets Served – Transit service to focus on areas where high density population, employment, and activity centers exist.
III. Service Design – Metro’s transit network should be well integrated, coordinated, and designed to be simple and easy to use.
Service Council Reports:
Metro Customer Relations
One Gateway Plaza, 99-PL-4
Los Angeles, CA 90012-2932
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