Home > About Us > Metro Service Changes > Charter Bus Policy
Charter Service is the use of buses, vans or facilities (rail system) to provide a group of persons under a single contract, at a fixed charge, with the exclusive use of the vehicle or service to travel together under an itinerary either specified in advance or modified after having left the place of origin. Generally, for service not to be considered charter, it must meet the following tests: Be available to the general public; operate within the system’s normal scope (existing routings, fit within normal hours of operation and established fare structure). Have a published timetable. Customers must pay their own fare.
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Contact Information
customerrelations@metro.net
Metro Customer Relations
One Gateway Plaza, 99-PL-4
Los Angeles, CA 90012-2932
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