Report an Incident

Passengers who use Metro service may have questions or concerns that they need to discuss with a Metro passenger relations representative.

If reporting a specific incident, please note if at all possible the bus number (located on the front of the bus, and inside the bus above the fare box) and/or the operator’s badge number (located on the patch on the driver’s right sleeve), along with the date, time and location of the incident.

To report an incident, call 213.922.6235 weekdays from 8 a.m. to 4:15 p.m. or submit your comments online.