Live Help Online

Get real-time help

Ask a Customer Information Agent using an instant messaging application on your browser. Live Chat is available during normal Customer Service hours: Monday - Friday, 6:30am to 6:30pm.

Concerns or compliments are still best submitted through the Customer Comment form.

TIP: Keep your questions short to allow our agents to handle as many questions as possible.

How does Live Help work?

1. Click the ‘Start Chat’ button on this page to start a chat session.

2. You will be prompted to provide your name and question you wish to get answered.

3. The chat window appears. The upper space offers a visual transcript of the conversation, while the lower portion is space to type comments during the conversation.

4. When a conversation is complete, click the ‘Close’ button to exit the chat window.