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How will I be notified of the outcome?


Metro will send a final written response to the complainant and advise the complainant of his/her right to file a complaint externally. Metro will use its best efforts to respond to Civil Rights complaints within ninety (90) days of its receipt of such complaints.

In addition to the complaint process at Metro, a complainant may file a Title VI complaint for race, color or national origin with the:

U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission Street, Ste. 1650
San Francisco, California 94105-1839

Last Revised

Wednesday October 21, 2009


Last Revised

Wednesday October 21, 2009



  • Civil Rights Complaint Form
  • 213.922.6235
  • Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need.

Written complaints may be sent to:

Metro
EEO Program Manager, M/S 99-21-4
One Gateway Plaza
Los Angeles CA 90012

or

U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission St., Suite 1650
San Francisco, California 94105-1839

Federal Highway Administration - Office of Civil Rights


Metro Customer Relations will assist with writing a complaint if the complainant is unable to do so.

Customer Relations





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