Metro will send a final written response to the complainant and advise the complainant of his/her right to file a complaint externally. Metro will use its best efforts to respond to Civil Rights complaints within ninety (90) days of its receipt of such complaints.
In addition to the complaint process at Metro, a complainant may file a Title VI complaint for race, color or national origin with the:
U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission Street, Ste. 1650
San Francisco, California 94105-1839
Wednesday October 21, 2009